PODS

We used pods as we thought they were reliable. The young man who picked up the pod on the way out of the driveway knocked down a tree and put *** in the top of what was to be an indoor container.

Outside, rain got in and rusted out several items like an original Ben Franklin stove and more. We went there, and they had no record of us making an appointment, which we did, to find much of the pod with water. Every time there were different people, never the same. I called several times and asked for a discount when running their 30% off.

They took my name and number, but there was never a response. So we went there, and they said the pod was now on top inside and they were too busy to bring it down.

A young lady asked me about the damages. I was truthful and said I was not sure; they should check their emails.

I am contacting you regarding a recent delivery to my address on [insert date], where your driver was instructed on-site to place the container in a specific, designated location. Despite these instructions, the container was dropped in an unauthorized area, which has resulted in a violation and fine from my HOA.

I understand that I signed a waiver form prior to drop-off; however, I gave direct verbal placement instructions to the driver that were not followed. The resulting placement is not only inconvenient but has caused financial consequences that were completely avoidable.

I am requesting the following:

Immediate repositioning of the container at no cost

Reimbursement of the HOA fine.

Confirmation that this issue is being documented and escalated appropriately

Dear PODS Customer Relations Team,

I am writing to formally express my deep dissatisfaction with a recent interaction I had with your customer service representative, Melinda.

During our conversation, I explained that I am currently experiencing significant financial hardship due to the recent and unexpected loss of two loved ones. This has been an incredibly difficult time, both emotionally and financially, and I reached out hoping to find understanding and flexibility as I attempted to preserve the items I have stored with PODS.

Unfortunately, I was met with a lack of empathy and an unprofessional attitude.

When I proposed a payment plan, Melinda responded in a rude and condescending tone, stating that no discussion could occur until I paid half of the outstanding balance. She then told me to call back on May 12 once I had the funds. When I informed her that May 12 was the date of the funeral service for one of my loved ones, she simply said okay and abruptly ended the call.

I was devastated by this interaction. I was prepared to make a good-faith effort and arrange a payment plan to avoid losing my belongingsmany of which hold sentimental value connected to the loved ones Ive recently lost.

Despite this, Melinda was entirely unwilling to work with me or even offer a respectful tone during the conversation.

It is hard enough to endure the grief and financial pressure that comes with the loss of family members. To now also be facing the loss of their cherished belongings due to a lack of support and compassion from your team is heartbreaking.

I have been a loyal customer and expected to be treated with basic dignity and respect. Sadly, that was not the case.

I am not only hurt, but thoroughly disappointed with the customer service I received. I feel compelled to share this experience with others, as no one should have to feel this dismissed and devalued during such a sensitive time.

I hope this matter will be taken seriously and that appropriate action will be taken to ensure no other customer is treated this way in the future.

Sincerely,

Yalonda Thompson

I contacted Pods on their website 2/20/25. I was quoted 594.00 to pick up and deliver 8x8 to Florida.

I was never quoted a transfer fee of $2300.00 until after the Pod was picked up. If I knew it was that much money, I would not have used this service. Pods waited until after I filled the pod and they picked it up; then they told me it would be 2300.00. I was deceived!

This was a dirty business transaction! You did not inform me of a transfer fee, never. It was not quoted to me until the 30th of April, after you picked up my pod and told me I had to pay the fee or else I would not get my stuff back. Very dirty business!

I was told a manager would contact me, and they hung up twice on me and never called back.

They lied to me on the phone; there was no manager to speak with. This is a company I would never recommend!

On May 19, I called to discuss transferring a pod from Texas to Atlanta, Georgia, and to clarify the payment required to go over my rental agreement with the customer representative. The third representative I spoke with informed me of the payment amount and the specific day I need to call to schedule the move-in date, as well as where the pod will likely be transferred in Georgia. I was also informed that the pod would be delivered/ scheduled the payment two to one weeks prior to July 5, and what steps I needed to take to pick it up by the July 6,..Each representative mentioned that my call was recorded.

Original nightmare all started 3 days after they dropped off the pods. They showed up unannounced to pick up the pods because they were "called off for pick up!" They were not even loaded!

Fast forward to after they were delivered to new address picked up and gone, Pods charged me a storage fee even though the pods were at my house getting unloaded. I have every invoice, went over it with them. The go silent once they see I am correct, but then tell me I'm wrong about the original amount. Then they tell me the verbiage is wrong on the invoice so they will fix it so it reflects what they want.

I ask for a supervisor or someone who can actually help me, they place me on hold then hang up. One even thought she placed me on hold and proceeded to talk trash about me then hung up. Called my Bank to stop payment, but was told normally they can but the way they send the payment there is no way to stop it.

Needless to say the walked away with 271.08, money I'll never see again. Good job Pods for being scam artists.