Unclaimed
PODS Reviews
720K
CLAIMED LOSSES
385
TOTAL REVIEWS
47.8K
PAGE VIEWS
7
ISSUES RESOLVED
PODS Reviews
Had a Pod scheduled for delivery on Saturday, 1/08/22. Driver showed up 2-1/2 hours late and proceeded to trash my vehicle and then dropped off a container that did not close/latch properly. I ask him what they do as a company, meaning policies and procedures and he...
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ID
Location
Long Beach, New York
Have an incident report with them since May 17th. Seven managers in supervisors have sent emails to the incident department. Just last week I received an email from that department stating they have several people to work with and take care of. Asking for my patience....
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ID
Location
Fitzgerald, Georgia
New Reviewer
Non delivery of my pods!
I called pods to move us from Illinois to Tennessee. First part of move, getting pods and pickup, went great. Since trying to get pods delivered to new place has been nothing but a screw up. Being told pods are still in Chicago and cant get here for another 3 wks! Paying for apt I cant live in and no apparent interest in helping us!
ID
Location
Franklin, Tennessee
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
My POD was supposed to be picked up June 9th. I was told that day that the truck broke down (I called 6x). The next day I was told that they were unable to pick it up because it was blocked. This is a lie, I had cones blocking off an extra space. I moved on June 10th,...
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ID
Location
Lumberton, New Jersey
Cons
- Pods the company
- Unreliable information
- Pods people lie and steal money
Loss
$5
Preferred solution
Deliver product or service ordered
New Reviewer
Very beyond frustrated. I have been a customer since dec 2020. I pay for one POD 189.00/ month until may 2022- when price was increased to 214.60( which is totally fine but that is not the issue). I have my payment auto drafter from my bank acct monthly of 189.00...
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ID
Location
Rusk, Texas
Pros
- Handle charging your credit card very good
Cons
- No follow up
- Dishonest company
- Rude agents on phone
Loss
$3000
Preferred solution
Full refund
Over billing
They are over billing me and I have Ben calling to to resolve the issue Spence February I have talked to at 20 different Representatives a number of them see the issue and tell me theyre going to correct it and that theyll have other people reach out to me no one reaches out no one addresses the issue and they just keep billing me unfairly
User's recommendation: Don’t use pods and get everything in writing.
ID
Location
Houston, Texas
New Reviewer
My furniture was damaged because of PODS' negligence and they didn't handled the claim justifiably. Several months ago, I requested an invoice that would have the payment history and charges. It took them a few months and numerous of me calling them. When I did...
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ID
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Last communication: It's been a year since the move and NOTHING!! I am currently in process of familiarizing myself with the details of your account, and resolution should be completed within the given timeline. As sometimes these issues can involve unforeseen delays...
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ID
Location
Venice, Florida
Loss
$1100
Preferred solution
Full refund
New Reviewer
Delay in POD delivery
My account is lost and I cant get my POD delivered What else can I say but PODs has lost my account and is charging me rent for three PODs that I cannot get delivered to my new home in Albuquerque
User's recommendation: Don’t use PODs.
ID
Location
Sterling, Virginia
Pros
- Nice packing crew
Cons
- Failure to deliver my pods
Loss
$2
Preferred solution
Deliver product or service ordered
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Follow-Up on previous post
After many, many emails, texts and phone calls, we were finally assigned a contact person. They did agree to deliver our two pods to us in an area "outside their service area" (49.5 miles from Everett) Of course with restrictions and with an extra cost for each POD ($339.00, seems excessive) and they can only deliver one POD at a time and only Tuesday and Saturday. I guess this beats the alternative of have to do an on-site unload in Everett, get a moving company or rental a very large truck! So, they did resolve our issue, but it caused a lot of undo stress for us.
ID
Location
Camano, Washington
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
On 16 March, my husband and I called PODS to get an estimate for our move from VA to SC. We spoke to Phil. We had no firm date for a closing but knew that it would most likely be in the June/July timeframe. Your company was the first we contacted. We were not ready to...
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ID
Location
Alexandria, Virginia
Cons
- Lack of customer service and problem resolution
- Not providing the service as discussed
Preferred solution
Cover cost of rental car and other transportation costs
New Reviewer
I called two months ago to return my POD's container and was scheduled for a specific date. I called on the date of pick up to get a status only to learn that the pick up was not scheduled in a "recorded conversation" and I was billed for another month on the date the...
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ID
Location
Matteson, Illinois
Loss
$1200
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Update by user May 05, 2022
Container has been at my house for 9 going on 10 days!
Original review posted by user May 05, 2022
I moved out of my condo March 31 was told I could have the POD for 4 hours.. the driver came 40 min early. That left me with totes and other items that I had to pay for storage. I purchased a home..My Closing date... ID
Location
Williamstown, New Jersey
Cons
- Unprofessional
Loss
$600
Preferred solution
Full refund
Everything went well at the beginning. Pod dropped off at my house on the day and time promised. It was then picked up also on the day and time scheduled. I spoke to their customer service and scheduler, and set up the delivery date to my new home around 300 miles...
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ID
Location
Chichester, New Hampshire
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
There were numerous problems with my delivery I was told it would fit in my parking space but when they arrived they said I needed two spaces and did I want my belongings returned? The biggest problem was that they said they were going to deliver a second pod to my...
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ID
Location
Saint Petersburg, Florida
Loss
$150
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUNRELIABLE
Received an email with a pick-up time of 7:45 a.m. to 10:45 a.m. I called at 12:30 p.m. because they didn't even have the courtesy to call me and advised they had a truck issue and would now be picking up at 2:00 p.m. Its now 2:56 p.m. I HAD TO CALL AGAIN as no one calls the customer and was advised they didn't have a time to give me. I requested to speak to a Manager or Supervisor and apparently NONE Exist with PODS. Last time I am using them for any of my needs. They have no customer service ethics.
User's recommendation: USE SOMEONE WHO CARE ABOUT THEIR CUSTOMERS.
ID
Location
Dallas, Texas
Pros
- Right now no pros
Loss
$240
Preferred solution
An apology and a credit to both my pods. I ordered two pods and one was picked up as scheduled the other still sitting at the property and a day lost of work.
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PODS
If you are so sure you are right, call the police.