476 PODS Reviews | pods.com @ PissedConsumer

dexter t Doh |

Atlanta, Georgia

Thieves

Nov 28, 2023

RUN dont walk. I hired this company to move from New York City to Atlanta.. after charging me a $300 overtime fee because the movers showed up late and stayed 30 min extra, Whats the pod was taken? I was unable to get access to it for almost 2 weeks as they said that that would be how long it would take them to transport it?! when it was finally delivered, they came and picked it up the early the next morning without me, even being notified and full of my belongings, forcing me to Rez my movers, and pay another cancellation fee, for which they refuse to reimburse me . anytime you try to reach someone you will be connected to some person in the Philippines, who will pay you lip service and tell you they will follow up or call you back or send you an email an

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User's recommendation: run don’t walk

Resolved

EARL A Mof

EARL A Mof |

San Marcos, California

Resolved: Won’t respond to POCKUP POD

Aug 25, 2023

Updated by user Sep 24, 2023

Company fixed the issue and I have been provided with apology. NO IDEA… however, finally POD was removed after 5 years without any COMMUNICATION!JUST WEIRD…

Updated by user Aug 26, 2023

Never. If a Company never answers as promised, it makes it impossible to get service….Their IT SYSTEM prevents communication on purpose

Original review Aug 25, 2023

I contacted PODs 2 1/2 weeks ago and the legal department told me they have record of this pod sitting in the front of my deceased sons home. It must be removed because I am required to get two cars out of the garage and I cant do it. PODs will not respond when I call I get to go around in circles. I sent an email to the legal department and still do not have a response. So I have no choice but to tow this POD and set it in front of the sheriffs office or the courthouse. I dont know what else to do when a lousy company and their legsl department says theyre going to respond and never does. Plus, they have no respect for a Father that has a DECEASED son and an empty house. . PODs absolutely STINKS.

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User's recommendation: Stay away

EARL A Mof

DECEASED SON: Legal Dept. no response. Will tow POD to Sheriff Office

Aug 26, 2023

1.0

PODS - DECEASED SON: Legal Dept. no response. Will tow POD to Sheriff Office

I have tried to contact POD many times over the last 2 1/2 weeks. On 8/15 the legal department (Norma, Legal Dept Ref #0101****) told me they would get back to me in THREE DAYS and that was two weeks ago. This POD is blocking the garage door and I have to get the cars out of this garage immediately! So I have no alternative but to have the POD towed. I Need PODS to make decision: Should I tow in front of the Boulder County Sheriff's Office, the Courthouse, take it to the dump, or is there someplace else you want it because its going tomorrow?

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Loss:

$3000

Pros:

Convenient

Cons:

Will not pickup container
Dishonest company
Left pod in driveway five years

Preferred solution: Full refund

User's recommendation: AVOID PODS at all costs

EARL A Mof

Legal towing POD to Sheriff

Aug 26, 2023

Original review Aug 26, 2023

I have tried to contact POD many times over the last 2 1/2 weeks. On 8/15 The legal department (Legal Dept ref #0101**** per Norma) told me they would get back to me in three days and that was two weeks ago. This pod is blocking the garage door and I have to get the car out of this garage immediately. So I have no alternative but to have a pod towed. Requesting PODS make the decision: Should I tow POD in front of the Boulder County Sheriffs Office, the Courthouse, take it to the dump, or is there someplace else you want it because its going tomorrow!

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Loss:

$3000

Pros:

Convenient

Cons:

Unreliable and untrustworthy

Preferred solution: Full refund

User's recommendation: Don’t consider using them

DEAN L Zuy

DEAN L Zuy |

FORCED ADDITIONAL FEES NOT AGREED UPON!

Sep 04, 2023

Customer #16634**** Order #439**** THIS COMPANY SCAMS PEOPLE INTO RENTING MONTHS FORWARD AND WAS LATE ON DELIVERY TO FORCE ADDITIONAL CHARGES UPON THEIR CLIENTS. I NEVER ONCE ASKED FOR MY THINGS TO BE STORED, ONLY TRANSPORTED FROM ONE STATE TO ANOTHER. IF YOU USE THIS COMPANY, BE SURE TO PRINTED EVERY INVOICE FROM THE BEGINNING UNTL THE END. BECAUSE THEY WILL DRAW UP NEW INVOICES THAT ARE UNSIGNED AND CHARGE YOUR ACCOUNT WITHOUT PERMISSION. THEN REMOVE ANY INITAIL INVOICES INITIALLY SIGNED. I ALWAYS PRINT OUT ALL DOCUMENTS FOR MY FILES. IRONICALLY, THEY REMOVED IT AND CREATED NEW INVOICES MAKING THE SIGNED INITIAL AGREEMENTS UNACCESSIBLE FROM THE ON LINE ACCOUNT. PAST DATES OF DELIVERY, FORCING YOU TO PAY ADDITIONAL MONTHS AHEAD. I HAVE CALLED AND COMPLAINED ABOUT MY POD BEING LATE TWO WEEKS FROM THE AGREED DATES OF DELIVERY. AND THEY STILL ARE TRYING TO CHARGE MY ACCOUNT.

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Loss:

$429

Pros:

It eventually came
Though late and past due delivery

Cons:

Additional charges forced to pay when they were late on delivery

Preferred solution: Full refund

User's recommendation: IF YOU USED PODS, MAKE SURE TO PRINT ALL DOCUMENTS FROM BEGINNING TO THE END

Lani J Rry

Poor Customer Service

Sep 02, 2023

1.5

We recently moved to a different state. For this move, we got two pods delivered to our home. One was to be delivered to our new home and the other was to be stored. We packed our things and left the pickup in what we thought were capable hands. Fast-forward to when we expected our things to be delivered - no delivery. They actually cancelled the delivery and said that the pod was returned empty. We contacted customer service and after trying for hours to actually speak to a person, were told that they would have the pod delivered. We went through several days of calling customer service, them saying they had contacted the facility our container was at (later found out they meant they emailed and got no response) and saying they were working on it. After several frustrating days of them flat out lying and saying that they knew where the pod was and were trying to get it delivered, we found out via our old landlord that the pod was left at the house. Due to their poor service, Pods told us they would refund us the total charges for the pod and delivery. Well, they lied. We had to dispute the charges with our bank and they've continued to charge us and actually make unauthorized charges to our card while locking us out of the online account. Additionally, calling customer service is a nightmare. We have sat on hold, waiting to be transferred just to be disconnected and have to start the process over entirely and oftentimes be disconnected again. As soon as we get all of our things, we will NEVER use this company again.

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Pros:

Good for local storage and delivery

Cons:

Poor customer service
Poor response
Poor communication

Preferred solution: Better customer service

User's recommendation: Use a different company.

Robert H Iyg |

Boulder, Colorado

Worst people I've ever dealt with

Sep 16, 2023

1.0

Updated by user Sep 17, 2023

Absolutely not, and I'll make sure nobody I know will either.

Original review Sep 16, 2023

Oh where do I begin? My first container was delivered 15 feet away from my garage in a gravel driveway with the door facing THE OPPOSITE WAY. I have a 6 ft craftsman toolbox. How the *** was I supposed to load that? Fast forward to now, after being charged for them to turn my container around, to my new place halfway across the country, and I cannot open the door of my POD, not because my items have shifted, but their door is out of the track on one side. No charge for them to come open it TWO DAYS FROM NOW. I'm about ready to rip the side out of the container and cancel my credit card. What a piece if *** company. They never answer the phone. It's ALWAYS A HIGHER THAN NORMAL call volume, but oddly enough I've talked to the same person twice. I'm pretty sure 8 people work there. I could not be more pissed off.. if I could rate them a 0/10, I would.

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User's recommendation: Save yourself a giant headache.

Mary P Zbp

Very disgusted, dissatisfied & pissed off customer

Sep 05, 2023

1.0

I was quoted several quotes for the storage & rental of my pod at my property & then at their storage facility & the price just changed & went through the roof, so I then disputed the charges but they didn't take the time to thoroughly review my order #s with the quotes to correct any charges or be fair about the pricing I'm being charged with is several hundreds of $'s more a month then I thought I would be paying & after months of trying to get help they just dismiss the dispute & then they tell me I said ok to the higher amount but that's not true so I need to speak to a higher English speaking customer service person that will be fair & help but thats not happening & they have my stuff so I feel I'm not gonna get any help & I've heard other people complain about similar problems with pricing charges.

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Loss:

$1000

Cons:

Price minipulation

Preferred solution: Price reduction

User's recommendation: Try U-pack or pack-rat or even a moving company would be cheaper in the long run. Make sure to ask specific questions & get names & right everythg down. Pods people barely speak English to give quotes

JOEY B Hlp

HORRENDOUS PRICES AND SERVICES

May 20, 2023

1.0

I received a verbal quote and accepted that while authorizing the container to be dropped off in two days. Once the container was dropped off, I was charged twice what I'd been quoted and began an Escalation with PODS' Dispute Team. I was never contacted by the person responsible for the dispute, ** - Instead they continued to charge me at a rate I had not accepted or confirmed. The continued charges forced me to use their services and it has now been one month since I began the dispute, with absolutely no contact from the dispute representative or refund of my money

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Loss:

$5000

Cons:

Scammers
Ripp off

Preferred solution: Price reduction

User's recommendation: STAY AWAY FROM PODS

1 comment

Guest-2343661

May 31, 2023

YES!!!! HORRENDOUS GOUGING PRICES AND SERVICE.

PODS MOVING AND STORAGE RIPPED ME OFF FOR AN EXTRA $2,500.00 NO CUSTOMER SERVICE ASSISTANCE, THEY DO NOT DISCLOSE CHARGES, BILL YOUR CREDIT CARD OUTRAGEOUS CHARGES BEFORE YOU HAVE THE PODS MOVED OUT OF STORAGE. IF YOU COMPLAIN THEY STICK THEIR ATTORNEYS ON YOU.SAYING YOU ARE BERATING AND SLANDERING THE COMPANY!!!!

Helpful

Kathryn Spears

Kathryn Spears | |

Corpus Christi, Texas

Ruined my stuff

Dec 26, 2022

1.4

Very long story. Ill try to make it as short as possible. Ive been using pods since 2020 and it was for a move from Louisiana to Texas. For this, they seemed fine. However, their international moves suck and they were horrible about paperwork and they strung me along for a while. Then we finally got our pod delivered from Corpus Christi Texas to Canada December 5, 2022. Seemed fine at first until I started unloading and opening boxes/plastic wrap. Everything wreaked of mold. Things were covered in it! My childrens electronics no longer worked due to corrosion from salt air/rust and mold. Even the stuff kept in sealed plastic bags stunk. So I did some investigating and have proof that the Corpus Christi location keeps some of their pods outside literally next to the street, unprotected from theft and heat/humidity. They are not empty containers and they have locks on them, so that leads me to believe they are property of other customers. I can only guess that my pod was kept outside for most of its stay there due to the amount of damage on my belongings. Ive been trying to get my money back for the damages but the customer service people suck. I was able to get a partial refund on a couple of things, but definitely not enough. Im definitely pissed off. Im currently trying to file a claim with them for the damages but have a feeling Ill need to take it to a legal level to get anything to happen.

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User's recommendation: Do NOT use PODS if you want your stuff delivered in good condition.

Janice W Zvo

Need a human

Sep 29, 2023

Zero human contact dont give a *** after they get your money. NOW, I have to exhibit correct grammar which is more than most retards that I speak with at your company

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Pros:

Cons would be the appropriate verbiage

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use

Bobby A Jkf

Washington, District Of Columbia

To remove unit from driveway

Sep 30, 2023

Nothing no one answer. Unable to speak to someone. What more can I say. No live person seems to work here.

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Anonymous

Guest-4661199

Bozeman, Montana

Billing question

Jun 08, 2023

We feel our case was not throughly reviewed. None of our questions were answered. We are suppose to have gotten the May discount of 40% off because 2 pods will be stored at Earth City MO for 4 months or more plus a 10 percent military discount. Also there is a Visa card on our account and it does not belong to us and we have asked about it and still no answer! Also, we never received an email with the new contract after the 2nd pod was ordered. We have been treated extremely poorly and would appreciate answers. Thank you, Katy Linteris Richard Linteris Elizabeth Linteris Chapman We have been treated extremely poorly

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Sheila H Cpu

Worst company I have ever encountered.

Jun 23, 2023

1.0

PODS - Worst company I have ever encountered.

Updated by user Jun 23, 2023

I just hung up after being on hold for 1 hour and 33 minutes. See screenshot. Was I too hasty?

Original review Jun 23, 2023

As I write this review, I am currently on hold for 30 minutes (listening to ghastly music - they can't even get that right) with no guarantee of a service rep to talk to, or that the service rep will do anything other than transfer me to someone else (as has happened multiple times previously) for another ridiculously long wait. This company has supervisors that encourage their front line workers to lie about the status of the account, the whereabouts of the container, and anything else to make the customer go away. This company blocked my access to my account on-line, but is impossible to reach in any substantive way otherwise. I have had representatives promise me that my container would be moved into the destination state if I would pay xyz$. Although I made the requisite payment, the company reps then told me that they were sorry, but the funds had been misapplied, and the container was still in NY. Now, I can no longer reach anyone. Have asked for the name and contact info of their legal department, but they will not give out that information. My contents of my container are not high value except to me - containing health records related to a current cancer diagnosis, old MRIs, family memorability - and I can't even determine where they are. I have spent many thousands of dollars with PODS to keep the contents in safe storage. Absolutely the worst company I have ever encountered. Awful. Wish I could give no stars.

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Loss:

$7000

Cons:

Everything please read my review

Preferred solution: Deliver product or service ordered

User's recommendation: Don't use them. You have been warned! Try any other storage or moving company.

Teresa D Fsn

Pod pick up

Nov 24, 2023

When is my POD going to be picked up? I live in a Condo and the Association is going to start fining me because the POD as been sitting on the property. I hope it will be picked up today, 1 1./24 as promised. Or I will be billing PODS for the fees.

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Loss:

$172

Pros:

Go sales pitch & helpful when renting

Cons:

When is my pod going to be picked up

Preferred solution: Price reduction

Amanda G Lye

Refuse to Honor Promises

Oct 30, 2023

1.0

Original review Nov 02, 2023

(1) Everyone is overseas; (2) they can only read from a script; (3) they make promises IN WRITING during the booking process that ironically do not get kept in writing or reality, in the long run, disappears from their records after booking! Told me I was rude for calling them out on lies in the moment. Not the customer service I was ever taught about. UPDATE: Had to reschedule next leg of trip when POD not delivered in time to meet up with long haul movers (PODS DO NOT service all areas of the Continental US!!), ultimately costing my family an extra $8k, because PODS refused to fulfil originally promised drop off date. Made official complaint online with PODS, contacted two days later by PODS customer services, stating they can make the change after all. Too late, locked in with long haul company, cannot accept late offer...later that day received notice that my dispute was resolved with no wrong doing on their part? Convenient.

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Loss:

$8000

Pros:

Little cheaper

Cons:

No one can help and they have all your stuff

Preferred solution: Deliver product or service ordered

User's recommendation: Move yourself!

Contact Information

Website:

www.pods.com

Mailing Address:

13535 Feather Sound Drive

Clearwater, Florida 33762

Phone:

(877) 770-7637

Contact PODS Customer Service

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PODS

PODS Overview

Media from reviews

Top PODS Reviews

"Water got inside pod"

"Refuse to Honor Promises"

Thieves

Resolved: Won’t respond to POCKUP POD

DECEASED SON: Legal Dept. no response. Will tow POD to Sheriff Office

Legal towing POD to Sheriff

FORCED ADDITIONAL FEES NOT AGREED UPON!

Poor Customer Service

Worst people I've ever dealt with

Very disgusted, dissatisfied & pissed off customer

HORRENDOUS PRICES AND SERVICES

Ruined my stuff

Need a human

To remove unit from driveway

Billing question

Worst company I have ever encountered.

Pod pick up

Refuse to Honor Promises

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