PODS
670K
CLAIMED LOSSES
302
TOTAL REVIEWS
43.7K
PAGE VIEWS
6
ISSUES RESOLVED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDysfunctional company
Very dysfunctional!!!! Damaged pod delivered, called for replacement (check pictures). Replacement came and driver noted the first pod was for local use not for out of state. New one came with a new charges and old contract was voided.Called pods 8 times to try to get it resolved. Still working on it. WOW!!!!! PODS, you should be embarrassed with this pod unit. Next stop, face book!
User's recommendation: Do not use them.
ID
Loss
$3000
Preferred solution
Apology and a refund
New Reviewer
Can't get my POD!!
My POD was scheduled for delivery on 6/10. My account is paid in full. I called 6/7/21 and the rep confirmed at least 5 times the POD was scheduled to deliver 6/10/21. By 7pm on 6/10, NO POD, no email or call. I called them on 6/10/21. They had no information for delivery. Now told POD will deliver 6/11, and I should receive an email or call. WRONG! I DID NOT RECEIVE A CALL OR EMAIL. I called on 6/11 and now told it will deliver 6/12 and I should expect an email or call. It is now noon 6/12, and no email or call from PODS. My account still says delivery expected 6/10. I CALLED 4 TIMES SINCE 6/7 AND I STILL DONT HAVE A POD! POD!HERE IS MY POD?
User's recommendation: Do NOT expect a timely delivery! DO expect extremely long hold times when you call!
ID
Service
Pods Moving Service
Pros
- Idea of being able to pack myself
Cons
- Communication
- Are not returning calls and treat me like cattle
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTerrible customer service
They are very quick to take your credit card info and information but try to reach a customer service rep...your hold time is over 30mins, then the call drops. No service on line and no one to chat with although they claim to have a chat room on line. FIND ANOTHER BUSINESS... NOT WORTH THE HASSLE.
User's recommendation: find another vender.
ID
Service
Pods Delivery Service
Preferred solution
cancel my order completely my customer number is 142616402 my password is 2789. Just totally cancel my order. Glad to find out what a hassle PODS is before the move, instead of after the fact.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerInvoice issue
I'd like to express my frustration over an issue I've been trying to resolve since May 3rd. The last name on my invoice is displayed incorrectly-it says Pods instead of my real last name. This shouldn't be difficult to fix and it should have been done correctly in the first place. I called Pods at least 4 times and every time was told the corrected invoice would be emailed to me soon. I'm STILL waiting-what a shame.
ID
Pros
- Concept of pods
- Container size options
Cons
- Unreliable information
Preferred solution
Send me the invoice that includes my last name asap. There are 3 invoices, which all don't have my last name, so I need all 3.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Every Bad review of this company Every bad review is absolutely true. God I wish I listened to them. It has been an absolute nightmare. I am a disabled Veteran, severly disabled and had to move. I called the Farmingdale N.J. location. They dropped off two POD units...
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ID
Cons
- Everything horrible
Loss
$90
Preferred solution
40,000. insurance money for each POD lost thats 80,000. USD
New Reviewer
Customer Service / Delivery
Ordered a 16' POD on 4/20 for delivery 4/22. Initial purchased stated door towards garage, however POD was dropped off in wrong direction. Called to ask for this to be fixed and was told I would have to pay for repositioning, even through it was their fault!!
User's recommendation: Look elsewhere.
ID
Preferred solution
Deliver product or service ordered
Not heard back
I haven't heard from them.. Was trying to get a job at Daytona beach Florida.. The application won't go threw...
ID
Location
Daytona Beach, Florida
New Reviewer
I chose PODS because it was convenient for storing my items at the facility, then have them moved to my new location. I am moving 208 miles away and just to move my container it was insanely expensive. They canceled my order saying that I did not accept the rental...
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ID
Location
Arden, North Carolina
Loss
$330
Preferred solution
Price reduction
Customer Service
Poor customer service throughout organization. I was inadvertently charged. Trying to talk to a customer service representation is imposible. style="
User's recommendation: Do not use.
ID
Location
Oyster Bay, New York
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New Reviewer
Worst Company EVER!!
Where do I begin? Representative on phone suggested a 7 foot POD for my moving needs. Everything did NOT fit in this pod.....had to get another one and couldn't even talk to a manager about the entire situation. When pods delivered to new residence, EVERYTHING was tipped over and spilled all over the place. Couldn't even get the door open to begin with. Called to complain about everything....no manager ever called me back.....thought I would get some sort of compensation for my trouble - NO....not a word from mgt. The entire company sucks....DO NOT USE THIS COMPANY!!!!!!! and I will tell everyone in the world NOT to use this company - EVER.
User's recommendation: AVOID LIKE THE PLAGUE.
ID
Loss
$2
Preferred solution
Apology
New Reviewer
Human resources
This is incorrect. I not pissed about anything,. I was simply trying to reach HR. I am not a customer, I am a former employee. Please remove my name immediately. Thank you
ID
Location
Oakland, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Original review updated by user Mar 10, 2021
Would have been better Jumping Off a Bridge While Lit on Fire with all of our belongings go up in flames. Worst experience of our lives, PODS has zero operating conscience failing at every level. Extremely Disturbing 'Business as Usual' at PODS. Additional Out of...
ID
Loss
$12917
Preferred solution
Pod Operations Failures #1984354 & #1988933 – Loss Reimbursement: $1781.88 Pod + Damage Contents Claim – Loss Reimbursement $11,136.00
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerReckless driving
Today at 11:00 a pods truck almost ran me off the road here in Mansfield tx and driver kept going driving in same manner which is reckless
ID
Service
Pods Vehicle Driver
Preferred solution
Let the company propose a solution
New Reviewer
Three of seven did not germinate
Three pods did not germinate............ ....................!,!!!!!....................................!!
ID
Location
Downers Grove, Illinois
Preferred solution
Let the company propose a solution
New Reviewer
Couldn’t reach driver delivering Pod to instruct where to leave it
Driver delivered it without talking to me but he did ok choosing nearest spot available. Not sure where he left the lock though
ID
Location
Hawthorne, California
New Reviewer
Customer service
I have extended here now fourn times. of course I paid a security deposit the first time. but when I renewed the times after that the people even said it's the same room why would you have to pay again. well the fourth guy judged me and looked at me like k was *** he insisted on one because he thought I was broke and had no money it was a way to embarrass me.
User's recommendation: be polite.
ID
Loss
$80
Preferred solution
i want the second deposit back.immediately and I will not wait ten business days for something that should have not been charged. I just finsihed law school so money tight
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