
PODS
PODS Overview
PODS has 1.4 star rating based on 306 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend PODS to a friend or colleague.
- Rating Distribution
Pros: Having a container in driveway to pack ourselves, Idea of being able to pack myself, Concept of pods.
Cons: Customer service, Business practices, False promises of resolutions.
PODS has 1.4 star rating based on 306 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend PODS to a friend or colleague.
- Rating Distribution
Pros: Having a container in driveway to pack ourselves, Idea of being able to pack myself, Concept of pods.
Cons: Customer service, Business practices, False promises of resolutions.60% of users think that PODS should improve its Customer Service.
100% of users say that they won't use PODS in the future for similar services or products.Recent recommendations regarding this business are as follows: "run don’t walk", "Move yourself!", "Be careful when speaking to their phone people.", "Use pack rat or U-Haul", "Not!".
Most users ask PODS for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews












































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Thieves
User's recommendation: run don’t walk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Won’t respond to POCKUP POD
Company fixed the issue and I have been provided with apology. NO IDEA… however, finally POD was removed after 5 years without any COMMUNICATION!JUST WEIRD…
Never. If a Company never answers as promised, it makes it impossible to get service….Their IT SYSTEM prevents communication on purpose
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDECEASED SON: Legal Dept. no response. Will tow POD to Sheriff Office
- Convenient
- Will not pickup container
- Dishonest company
- Left pod in driveway five years
Preferred solution: Full refund
User's recommendation: AVOID PODS at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLegal towing POD to Sheriff
- Convenient
- Unreliable and untrustworthy
Preferred solution: Full refund
User's recommendation: Don’t consider using them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFORCED ADDITIONAL FEES NOT AGREED UPON!
- It eventually came
- Though late and past due delivery
- Additional charges forced to pay when they were late on delivery
Preferred solution: Full refund
User's recommendation: IF YOU USED PODS, MAKE SURE TO PRINT ALL DOCUMENTS FROM BEGINNING TO THE END

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Service
- Good for local storage and delivery
- Poor customer service
- Poor response
- Poor communication
Preferred solution: Better customer service
User's recommendation: Use a different company.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Worst people I've ever dealt with
Absolutely not, and I'll make sure nobody I know will either.
User's recommendation: Save yourself a giant headache.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery disgusted, dissatisfied & pissed off customer
- Price minipulation
Preferred solution: Price reduction
User's recommendation: Try U-pack or pack-rat or even a moving company would be cheaper in the long run. Make sure to ask specific questions & get names & right everythg down. Pods people barely speak English to give quotes
HORRENDOUS PRICES AND SERVICES
- Scammers
- Ripp off
Preferred solution: Price reduction
User's recommendation: STAY AWAY FROM PODS
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Ruined my stuff
User's recommendation: Do NOT use PODS if you want your stuff delivered in good condition.
Need a human
- Cons would be the appropriate verbiage
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t use
To remove unit from driveway
Billing question
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst company I have ever encountered.
I just hung up after being on hold for 1 hour and 33 minutes. See screenshot. Was I too hasty?
- Everything please read my review
Preferred solution: Deliver product or service ordered
User's recommendation: Don't use them. You have been warned! Try any other storage or moving company.
Pod pick up
- Go sales pitch & helpful when renting
- When is my pod going to be picked up
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefuse to Honor Promises
- Little cheaper
- No one can help and they have all your stuff
Preferred solution: Deliver product or service ordered
User's recommendation: Move yourself!
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YES!!!! HORRENDOUS GOUGING PRICES AND SERVICE.
PODS MOVING AND STORAGE RIPPED ME OFF FOR AN EXTRA $2,500.00 NO CUSTOMER SERVICE ASSISTANCE, THEY DO NOT DISCLOSE CHARGES, BILL YOUR CREDIT CARD OUTRAGEOUS CHARGES BEFORE YOU HAVE THE PODS MOVED OUT OF STORAGE. IF YOU COMPLAIN THEY STICK THEIR ATTORNEYS ON YOU.SAYING YOU ARE BERATING AND SLANDERING THE COMPANY!!!!