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We were moving from South Carolina to Tennessee. I called PODS and exspained the situation of how we would need the POD picked up the day before closing of our house so it wouldn’t be sitting there when the new owners arrived, so I did exactly what they told me to do,...
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Company wrote 0 private or public responses to the review from Dec 04.
2.7
I liked
  • Drivers
  • Having a container in driveway to pack ourselves
I didn't like
  • Everything else
  • Very poor customer service
  • Scheduling issues
#1415308
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We hired PODS an their recommended loading company to move our home in August of 2018. We have moved 19 times in the past 40 years and this was the worst experience of all them. Upon delivery of our belongings they could NOT open the door to the POD and the solution...
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Company wrote 0 private or public responses to the review from Nov 05.
1.0
I didn't like
  • Very poor customer service
#1394562
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OnSeptember 142018 Pods picked up my pod from my home near Tyler Tx. After it was professionally packed A lock and keys were purchased from pods On October 13 2018 pods delivered pod and the key didn’t work. Same brand of lock that I had purchased driver tried it We...
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Company wrote 0 public responses to the review from Nov 04.
#1393955
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What is the email address of your president so that I can send him -John Koch - a message that must be addressed immediately. My problem concerns receiving different wrong messages and refusal until the second to last person, who thought he was helping, but made...
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Company wrote 0 private or public responses to the review from Oct 22.
2.0
I liked
  • Initially
  • Very goo
#1387064
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I called PPDS in Friday, October 5th to inquire about having my POD redelivered on Monday, October 8th and I specifically asked what it would cost and I was told it would cost 89$ to habe it redelivered. Then I asked if I would still be also charged the monthly 175$...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 09.
#1377432
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A pods employee damaged my property while making a delivery to a house in my neighborhood. The pods driver had a load that was too tall to make a safe delivery in the alley behind my house. The pods driver ran up onto the curb to the entrance of the ally and tore a 10"...
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Company wrote 0 private or public responses to the review from Sep 28.
Anonymous
Anonymous

I assume you called for a traffic accident report.

I didn't like
  • One the drivers damaged my proporty
#1368031
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This company completely misrepresents their charges. Every billing problem always works out in their favor and if you want to listen to the call they say they reference for disputes, they will tell you to get a lawyer and subpoena the call. Total joke of a company and...
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Company wrote 0 public responses to the review from Sep 24.
#1364467
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PODS - Horrible experience with IESHA,in billing

This representative has absolutely no idea how to represent the POD services, questions or answers. Her confusion has caused my billing to be late and my roomates order to be canceled. Never will i use or refer The POD to any of movers, people looking for storage ect. I would fire her immediately!!
Company wrote 0 private or public responses to the review from Sep 17.
2.1
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Staff
Tracking Tool
Value for money
Warranty
Website
#1358011
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I ordered a POD on July 21, 2018, the person I placed my order with a customer service representitive looked at google maps and said our driveway was approved for delivery. It was delivered improperly, and needed to be moved. It was placed in the street without...
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Company wrote 0 private or public responses to the review from Sep 13.
1.0
I didn't like
  • False promises of resolutions
  • Customer service
#1354599
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Resolved Featured
PODS - Leaky Container/Overcharged
PODS - Leaky Container/Overcharged
PODS - Leaky Container/Overcharged
PODS - Leaky Container/Overcharged
PODS - Leaky Container/Overcharged
PODS - Leaky Container/Overcharged
I paid almost $900 to store my stuff with pods for less than 3 mos. this include the $79 x 2 to drop off and pick up the pod. When it was delivered and I started unloading my stuff, water was dripping heavily from the roof. Many of my boxes were soaking wet and items...
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Company wrote 0 private or public responses to the review from Sep 08.
1.2
I didn't like
  • Added costs
#1350530
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