PODS - Poor customer service
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New ReviewerOn 16 March, my husband and I called PODS to get an estimate for our move from VA to SC. We spoke to Phil.
We had no firm date for a closing but knew that it would most likely be in the June/July timeframe. Your company was the first we contacted. We were not ready to make a commitment on carriers at that time since we had no other estimates for a comparison. Phil told us that the price he quoted would be good until 23 March.
That was it.
Today, 16 May, we found a PODS container sitting in the middle of our driveway when we returned home. We immediately called PODS to tell them that we did not place an order for delivery. We ended up speaking to four different people who all gave us the same story and apologies. It seems the best that anyone can do is to remove the POD on 19 May.
In the meantime, I cannot get my car out of my garage, and my husband cannot park his car in our driveway. So, what are we supposed to do? Should I rent a car and send you the bill? If I Uber, will you pick up the tab?
Someone in PODS submitted an estimate as a confirmed purchase. My guess is that it may have been Phil, but I dont know that for certain. I want to see a signed confirmation order and have a recording of the conversation in March. We did give a credit card number and have an order number in case we decided to go ahead with the order.
From my experience today, I will not choose PODS to transport my household goods even though we had planned to do so. I think a company that is concerned about customer satisfaction would offer more than apologies for its mistakes
Preferred solution: Cover cost of rental car and other transportation costs.
PODS Cons: Not providing the service as discussed, Lack of customer service and problem resolution.
Location: Alexandria, Virginia
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