Product: Pods Pick Up Service Clear all filters (8 of 8 reviews match)
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I would never use them, they didn’t meet my expectations.Their communication is a big issues in how the orders are handle. We were scheduled for a pickup, called in advanced to check if anything has changed due to the weather, and to our surprise after we have been...
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1.0
Product
Pods Pick Up Service
#1167652
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DO NOT use PODS. We just used them for our 58 mile move and it has been nothing but frustration dealing with them. As others have already mentioned, their customer service is absolutely horrible. The agents you speak to when you call are useless, they say they're going...
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1.0
Product
Pods Pick Up Service
I liked
  • Having a container in driveway to pack ourselves
I didn't like
  • Very poor customer service
  • No one has ever called me for any updates
  • Scheduling issues
#1071471
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Driver called us for pick up never attempted our flat paved driveway.Just took off. Never called us back. We called customer service they couldn't help. We receive a voicemail from a manager saying driver said our driveway was too soft. SOFT? It's paved!!!! How did...
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1.1
Product
Pods Pick Up Service
#1062576
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Called pods three times telling them to pick up pod, two weeks later pod is still sitting and customer services say I still owe bill and refuse to remove in meantime pods still adding monthly rental. Charged three times for delivery. Wait hour to talk to someone on...
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1.4
Product
Pods Pick Up Service
#1051402
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Pod gave me a schedule date that they would take the payment out, but they end up taking it out when every they wanted.I have talked to customers service many times. They are rude and I don't recommend any body using them. They took the payment out of my account on a...
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1.0
Product
Pods Pick Up Service
#1044453
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First and LAST time I will use PODS. The only positive experience I had with them was with the drop off and pickup. Other than that, I have spent the last 8 months fighting with them over billing. For a service that you pay $220 a month for, you would expect MUCH MUCH...
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Descendent250
Descendent250

i have verified each drop off with a PODS rep as well and how the container is to be placed, but both times they relayed this information to the loading folks incorrectly and ...

Anonymous
Anonymous

This is Crazy I will never use PODS due to this. I would think that if you give a company permissions to make automatic withdrawals from your account that they would do so eth...

1.0
Product
Pods Pick Up Service
I liked
  • One customer service rep
I didn't like
  • Lack of knowledge and bad customer service by the staff
  • Was told by rep once that i didnt know what i was saying
  • Never provided discount that was signed up with
#1029064
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NEVER AGAIN.A GOOD company would try to help its customers to the best of its ability. I had ordered same day drop off and pick up (allows you ONLY 4 hours to pack) and because I was 20 minutes late packing up the POD, the driver left it. The driver called ME 3 hours...
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1.0
Product
Pods Pick Up Service
I didn't like
  • Customer service
  • Added costs
  • Failure to resolve
#941663
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PODS are terrible. I had one put in my driveway for storage to do home renovations. Movers came and put items in. I went in there last month and almost passed out the heat was well over 100 degrees. I called and all they say over and over is, "WE APOLOGIZE", but...
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1.0
Product
Pods Pick Up Service
#543040
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