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1.5

On a cross-country move from Boston to Seattle, PODS managed to drop our whole POD from a pretty decent height before it even left the Wilmington depot. It was so bad they had to move (what was left of) our stuff to a new POD since the old one was broken.

We had an adjuster come out and look at everything, and basically all of our furniture, paintings, and even our mattress (~$20k total) were trashed.

They even messed up our insurance, quoting me 20k but only providing me 15k, and have said that I won't get a refund of even part of our $4,800 fee since they "still provided a service".

I feel like we would have been better served just tossing our stuff randomly in a moving truck and hoping for the best. Terrible company, and I will recommend everyone avoid them like the plague.

Reason of review: Poor customer service.

Monetary Loss: $20000.

Preferred solution: Price reduction.

PODS Pros: I guess some of our stuff arrived, Idea of being able to pack myself.

PODS Cons: Broke all our furniture, Business practices.

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