Product: Pods Delivery Service Clear all filters (0 of 10 reviews match)
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PODS - Dishonest and not reliable

After charging me in excess of $200 per month to store my POD in their Frederick Md. Unit and charging me almost $100 more than originally quoted to deliver the thing they can't seem to locate my goods. Driver (very nice) says Frederick couldn't find it and perhaps it was somewhere in North Carolina. No. Call HQ and told system was down, call back in an hour. Nobody can answer a question and they won't even take a number to call back when system is back up. Customers have to do all the work, they collect all the money but can't deliver. Cast of Idiots--Do not use
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
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Product
Pods Delivery Service
I didn't like
  • High prrice
  • Lost goods
#1427041
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A pods employee damaged my property while making a delivery to a house in my neighborhood. The pods driver had a load that was too tall to make a safe delivery in the alley behind my house. The pods driver ran up onto the curb to the entrance of the ally and tore a 10"...
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Anonymous
Anonymous

I assume you called for a traffic accident report.

Product
Pods Delivery Service
I didn't like
  • One the drivers damaged my proporty
#1368031
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The person said “no, but the local pods might charge you.” I asked if they would check and they said they have no way of contacting the place the pod is stored and the place that charged my card twice without authorization. Aside from the fact that they charge you...
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1.9
Product
Pods Delivery Service
#1183670
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The driver who delivered the pod couldn't put the container on the street (which the PODS rep specifically told us they could do)...he delivered one pod in our driveway, and said he would call his supervisor, and then determine what our best option was, and call us...
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Product
Pods Delivery Service
#1146182
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I used PODS for an anticipated move so I could use their storage capabilities first. we had to "stage" our house for sale and needed to remove multiple household items. after our sale we used 2 pods to move from Texas to Alabama. PODS were promised on Nov 14th. didn't...
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Anonymous
Anonymous

Wait, what? You didn't have the money owed, and couldn't pay the amount due at the agreed upon time, and you demand compensation because the company wouldn't render service un...

1.8
Product
Pods Delivery Service
#1146174
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I need my POD delivered and all line of communication are down at PODS. I even called my local Seattle POD phone number which is also down. My POD is stored in Seattle, nearly 3,000 miles away from Irma. PODS failed to have a contingency plan in place for emergencies...
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Anonymous
John

We are in the same situation in Portland OR. You may be able to go to the local storage center and access your POD. The POD staff here has been quite helpful so far.

Product
Pods Delivery Service
#1099954
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PODS is a horrible company with unresponsive customer service. They are unable to respond to customer needs and misled me every step of the way including costs, pick up arrangements and delivery date. I moved across country with my family and they gave me an estimated...
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Anonymous
Anonymous

You didn't mention why the pods were not picked up. Was it because because other cars were blocking it?

Anonymous
Leslie Finklea

They originally quoted me 179 per month. So I was only going to keep it there for 1 month and have my family move my things to a location 300 miles away. The only reason I was...

1.2
Product
Pods Delivery Service
I didn't like
  • Failure to resolve
  • Fact they did not respond to our complaint
  • Scheduling issues
#1076109
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I stored my home furnishings in PODS containers for several months and when the day came to move in two out of the three containers arrived as scheduled. The third one did not arrive as scheduled and I was on the phone for 45 minutes on hold waiting to talk to someone....
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Anonymous
Anonymous

I can safely assume that rush hour traffic is not a choice anyone would want if you could make of "choice" of being in it or not. Traffic happens. Also, it sounds as if you h...

2.7
Product
Pods Delivery Service
#1041808
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I signed up for a PODS thinking I would need more than three months. In fact, we only needed it two months. I understood when I signed up for three months that I was getting a special promotional rate that included free delivery. (The delivery and final pickup fee is...
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Anonymous
Anonymous

Your agent gave you incorrect information. I would have asked to speak to someone else, either a senior rep or a supervisor. I always keep a thought in the back of my head whe...

Anonymous
Susan McCullough

Class action

2.3
Product
Pods Delivery Service
#1038284
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Pods - Delivery Service Review

POD was to be delivered to our new home today between 230 and 5:30. They never showed up and never called. We got an email saying our account had been updated. But we could not login due to site maintenance. We called the customer service number and got a rep on the east coast who tried to reach someone out here in California in our area without success. So we had to cancel our unloading crew for tomorrow and we still do not know what is going on. Will never use Pods again
1.3
Details
Customer service
Reliability
Staff
Website
Product
Pods Delivery Service
I liked
  • Having a container in driveway to pack ourselves
I didn't like
  • Customer service is not local
#957760
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