Product: Pods Customer Care Clear all filters (17 of 17 reviews match)
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I need my PODS moved to my new home, and I've been trying to get someone on the phone for TWO DAYS!!! I've received nothing but the Hurricane Excuse for TWO DAYS! Surely they can operate basic functions from another one of their MANY facilities! How difficult can it be...
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1.2
Product
Pods Customer Care
I liked
  • Flexibility
I didn't like
  • Customer service
#1099986
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I have materials in the pod I expected to be delivered for work. They have completely shut down the entire company because of the hurricane. No phone or email or updates when they will be back online POds must be very poorly managed if they operate nationally without...
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1.0
Product
Pods Customer Care
#1099953
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Now I understand Irma was bad, having used Pods to move from Fl, I am sympathetic to issues regarding that area of the country, but to shut down services for the entire country because they don't have the foresight to expect an issue with their HQ in FL you know the...
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Anonymous
Dean murray

My neighbor had pod delivered ,I walk outside start taking pictures driver busted my concrete driveway, parked in my yard,he never asked permission to come onto my property...

Anonymous
Anonymous

Pods call center is in Tampa, Florida and maybe that took their whole phone system down and that is their only call center. I can not return to work off my medical leave becau...

Product
Pods Customer Care
#1099917
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Pods Customer Care Review

#953640
1.0
Details
I absolutely wouldn't recommend these people to any one. They damaged my property and refused to fix it. They never return calls. I would never ever use them . Very unprofessional. They want their money up front but when they damage the customers property they look the other way.!!
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I had a pod planned for delivery on a Saturday.I was moving that day to another city. Of course the pod didn't show up. I heard from customer service..I then called and left them 3 voice mails and two emails. NO response. Today I got online to chat with an agent. NOT...
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Anonymous
Anonymous

I'm curious, did you tell pods that you were moving 200 to begin with when you set up your order? If not, how does this make anything the fault of pods? I feel that some imp...

1.6
Product
Pods Customer Care
#1088439
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My wife and I waited till we closed on our new home 6/30 called pods that day and was told we could not receive our pod till 7/8 it's their "busy" season. Ok we can accept that, had pod delivered were we asked them to put it, but the driver apparently has a sweet...
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Product
Pods Customer Care
#1071429
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The scheduling once done online and you try to change or correct something is non-existent or you wait on hold. I think that when they overbook that they do this to make you think you made an error. I had trouble from start to finish with them. The best part of PODS...
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1.3
Product
Pods Customer Care
I liked
  • Scott the driver
#1049009
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I had PODS move us from the East Coast to the West Coast and had a great experience. Two years later we used PODS again to move back to the East Coast and had many issues. Mostly billing issues. Their billing department is lacking in customer services. They are super...
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1.3
Product
Pods Customer Care
I didn't like
  • Lack of knowledge and bad customer service by the staff
  • Rude staff
#987965
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How do we file a class action law suit? I have never dealt with a company worse than PODS other than Frontier Communication. I spent an entire day on the phone with this company on FIVE different occasions for various issues. I seriously cannot begin to explain to you...
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1.0
Product
Pods Customer Care
#969705
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ADVICE --STAY AWAY FROM PODS!!! -I called PODS to request that my rates be reviewed and renegotiated as it was no longer peek moving season. After their review, I was told YES, my rates would be reduced. I patiently looked for my payment to reflect and be lowered... ...
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1.0
Product
Pods Customer Care
#954094
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I ordered a 16' PODS container which took me 5 days to load. It was picked up on 9/26/16 by 0900. It was taken to the Lexington, KY storage facility without issue. However, Nathan Egbers called from Clearwater, FL to tell me that the forklift couldn't lift the POD...
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Product
Pods Customer Care
I didn't like
  • Crappy company
#925851
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