Product: Pods Customer Care Clear all filters (0 of 21 reviews match)
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Rented from PODS until 2015. My unit was padlocked on my property for non-payment. I was offered a settlement and paid 1/2 of it. Was informed that my unit had been auctioned in January 2016 and that the matter was closed. Received a phone call last week from the...
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1.0
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Pods Customer Care
I didn't like
  • Business practices
#1240342
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PODS - POD STORAGE ARE THIEVES

My family had all of are property in this storage unit and my personal items and Auction are stuff off with out giving us time to at least pay and get are thing When we ask to please deliver the pod they said they wouldn't do it. They sold our identity to a perfect strangers To all my family and friends please stop using POD Storage
1.0
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Pods Customer Care
#1188492
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PODS - Horrible customer service

Every person tells a different story. Horrible to deal with. Nevet again!
1.6
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
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Pods Customer Care
#1174671
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I would not recommend this company. Anyone would be better off finding some other business to work with. After telling me they could move to a certain destination, and my family moving there they then said they could not move to that destination. So i had to find an...
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1.0
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Pods Customer Care
#1123457
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I need my PODS moved to my new home, and I've been trying to get someone on the phone for TWO DAYS!!! I've received nothing but the Hurricane Excuse for TWO DAYS! Surely they can operate basic functions from another one of their MANY facilities! How difficult can it be...
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1.2
Product
Pods Customer Care
I liked
  • Flexibility
I didn't like
  • Customer service
#1099986
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I have materials in the pod I expected to be delivered for work. They have completely shut down the entire company because of the hurricane. No phone or email or updates when they will be back online POds must be very poorly managed if they operate nationally without...
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1.0
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Pods Customer Care
#1099953
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Now I understand Irma was bad, having used Pods to move from Fl, I am sympathetic to issues regarding that area of the country, but to shut down services for the entire country because they don't have the foresight to expect an issue with their HQ in FL you know the...
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Anonymous
Dean murray

My neighbor had pod delivered ,I walk outside start taking pictures driver busted my concrete driveway, parked in my yard,he never asked permission to come onto my property...

Anonymous
Anonymous

Pods call center is in Tampa, Florida and maybe that took their whole phone system down and that is their only call center. I can not return to work off my medical leave becau...

Product
Pods Customer Care
#1099917
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I had a pod planned for delivery on a Saturday.I was moving that day to another city. Of course the pod didn't show up. I heard from customer service..I then called and left them 3 voice mails and two emails. NO response. Today I got online to chat with an agent. NOT...
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Anonymous
Anonymous

I'm curious, did you tell pods that you were moving 200 to begin with when you set up your order? If not, how does this make anything the fault of pods? I feel that some imp...

1.6
Product
Pods Customer Care
#1088439
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My wife and I waited till we closed on our new home 6/30 called pods that day and was told we could not receive our pod till 7/8 it's their "busy" season. Ok we can accept that, had pod delivered were we asked them to put it, but the driver apparently has a sweet...
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Pods Customer Care
#1071429
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The scheduling once done online and you try to change or correct something is non-existent or you wait on hold. I think that when they overbook that they do this to make you think you made an error. I had trouble from start to finish with them. The best part of PODS...
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1.3
Product
Pods Customer Care
I liked
  • Scott the driver
#1049009
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