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Stored our belongings in the Fayetteville NC POD facility for 7wks. When POD was delivered to our home, belongings were covered in ***.

We removed items from the POD and discovered german cockroaches among our belongings. I contacted PODs to inform them of the infestation and to file a complaint. A few days later the PODs driver arrived at our home to pick up the POD. My husband noticed him sweeping out roach traps we had placed inside the POD and told him that he should leave traps in because of cockroach infestation and the driver said "what infestation?" The driver was unaware and had not been informed.

The driver said the POD was scheduled to be delivered to another home within 1hr. We reached out to PODs Resolution Specialist to resolve our complaint and the representative told us that we could not prove POD caused the infestation (we moved from a brand new apartment unit and NEVER had a pest problem) and if we wanted to continue our claim she would wait for a letter from our legal team. PODs should be held liable for the damages they caused. Since PODs was unwilling to work with us I reached out to the BBB- PODs did not respond.

I reached out to the NC DOJ-PODs did not respond.

It is unacceptable that PODs is not taking responsibility for a german cockroach infestation caused by their negligence. It is just as bad that their customer service team has been elusive, dismissive of concerns & unwilling to help resolve incident.

Reason of review: Damaged or defective.

Monetary Loss: $9000.

Preferred solution: Full refund.

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Youa Shk

our belongings were covered in cockroach ***

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