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Updated by user May 12, 2020

PODS gave a small refund against the charges. I still wouldn't use them again.

Updated by user Dec 11, 2019

A supervisor/manager from PODS contacted me and resolved the issue. The container was picked up, a sincere apply was given and a partial refund for all of the trouble.

Original review posted by user Nov 11, 2019

This has been by far the worst experience that we have ever had with a moving company. My daughter's Pod was traveling from Texas to Michigan and was supposed to be delivered in Michigan on Nov.

8th. and picked up/removed on Nov. 9th. Then the Pod was delayed twice.

It hadn't yet left Texas. Then we were notified that it would be in Michigan on Nov. 9th and picked up on Nov. 13th.

Sitting in our driveway for 5 days! Not only it's against our subdivision by-laws, we are in the middle of a snow storm. We will probably be fined by our subdivision for violation of our by-laws. We have a Pod sitting in the middle of our driveway.

No way to park our cars in our garage. No way to plow our driveway. Called Pods 3 times staring on Nov. 7th requesting that they pick up their Pod on Monday Nov.11th.

I was told each time that it would be processed and that they would be calling to verify the new pick up day. Never once received any follow up! This company is terrible! Can't even speak to a supervisor!

Now they are telling me that there isn't anything that they can do to get this Pod out of my driveway. Stay away from this very poor customer service company.

All they do is lie to you! Their customer service reps will do nothing to help you!

Reason of review: Poor customer service.

Monetary Loss: $650.

Preferred solution: Price reduction.

PODS Pros: Concept of pods.

PODS Cons: Failure to relay vital information, Fact they did not respond to our complaint, Dishonest company, Take up hours of my time for there errors.

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