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Summary of PODS Customer Service Calls

38 TOTAL CALLS
84% SUCCESSFUL CONNECTIONS
02:13 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact PODS to Ask about:

Shipping and Delivery:

  • “Non delivery”
  • “Pod left in terrible location. Didn’t notify me. I had been called And spoke to the driver. He told me when delivery time would be. I waited in my home for him to get here. Was unaware when pod was dropped off”

Staff:

  • “Customer service”

Employment:

  • “W2”

Website/ Application:

  • “I need to speak to someone at Human Resources abt a application I was told”

Other:

  • “Pay monthly note”
  • “Moving”
  • “Quote”

PODS Rating Stats

1.3 out of 5 stars
based on 105 reviews
See all 176 reviews

Rating stats

  1. 80 reviews
  2. 19 reviews
  3. 6 reviews
  4. 0 reviews
  5. 0 reviews

About PODS

Top 5 PODS Products

Storage Unit, Account

Top 5 Likes about PODS

Idea of being able to pack myself, Having a container in driveway to pack ourselves, One customer service rep, Scott the driver, Moving service good

Top 5 Dislikes about PODS

Customer service, Business practices, Liers, Failure to resolve, Unreliable delivery time

Summary

Established in 1998, PODS provides the moving and storage services. The company brings an empty storage container right to the customer, the latter loads it up when he wants to. When everythings ready, the company picks up the container. PODS stores the containers in one of its secure Storage Centers as long as a person needs it. The company may offer transporting services across town or across the country. In addition to traditional uses of PODS for residential moving and storage, PODS containers offer unique solutions for business. PODS is a valuable bonus to the customer experience for many businesses, from offloading excess goods to including PODS as part of the service offering. PODS offers options to accommodate customers needs, including two sizes of containers, short and long-term storage options, and either on-site or at a secure Storage Center facility - all designed to meet the evolving needs of today's dynamic businesses. PODS Enterprises, Inc. corporate office is based in 5585 Rio Vista Drive, Clearwater, Florida 33760.

PODS reviews and complaints

PODS is ranked 164 out of 1419 in Transportation and Logistics category

Area Served

USA

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