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Updated by user Feb 13, 2023

Called today again along with emails still no one is willing to call or email me. Unbelievable poor company customer service.

I ask to escalate my case, was told no way to escalate or call anyone else there is only one number and the main number.

Person I talked to did apologize but at this point same old story, I have explain same problem many times to someone who can't do anything but send internal email. Maybe Dave Ramsey should know what kind of company pods really is advertising on his radio show.

Original review updated by user Jan 15, 2023

Pods can't be trusted. Worst customer service, will not handle my complaints for disputed rental charges.

I have been told my complaint is under review, I am now on 4th person appointed to this dispute, still not once anyone ever has ever called me, replied to my emails or in any way tried to resolve my complaints.

I rented 2 pods and purchased the insurance. The pod leaked and damaged my storage items. Was told I would have to keep damaged items until insurance review. That happened fairly.

I was also told my pod rental charges during investigation would not be charged. That was a lie, I was charged rental and was told there is no coverage for rental charges.

I have been trying to resolve this issue with Pods to refund my rental charges for over 6 months I have called and consistently called and emailed not once has Pods replied after being told it was under review. I did get a nasty reply threatening phone call, to say my dispute would got to collections after I filed dispute with our credit card that was used to pay Pod's my credit card company only would credit one month since I waited too long to report the dispute about the unauthorized charges Pods charged. Bottom line Pod's is very bad company and are outright liars.

Welcome to the Pod Family is their slogan.

Is this any way to treat family. Shameful

DO NOT DO BUSiNESS WITH POD'S

User's recommendation: DO NOT DO BUISNESS WITH POD'S.

Monetary Loss: $1154.

Preferred solution: Full refund.

Location: Batavia, Ohio

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Kourtnee Gwe

I am dealing with the exact same thing. I have been billed over $800 in error and I can not get ANYONE to help.

I have called everyday for over a week. They just say they will call back and never do. Did you ever get any help?

Is there an email address where I can make a complaint. The phone number is a waste of time

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