PODS
Reviews and Complaints
Bad experience
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Do not waste your money!
PODS gave a small refund against the charges. I still wouldn't use them again.
A supervisor/manager from PODS contacted me and resolved the issue. The container was picked up, a sincere apply was given and a partial refund for all of the trouble.
8th. and picked up/removed on Nov. 9th. Then the Pod was delayed twice.
It hadn't yet left Texas. Then we were notified that it would be in Michigan on Nov. 9th and picked up on Nov. 13th.
Sitting in our driveway for 5 days! Not only it's against our subdivision by-laws, we are in the middle of a snow storm. We will probably be fined by our subdivision for violation of our by-laws. We have a Pod sitting in the middle of our driveway.
No way to park our cars in our garage. No way to plow our driveway. Called Pods 3 times staring on Nov. 7th requesting that they pick up their Pod on Monday Nov.11th.
I was told each time that it would be processed and that they would be calling to verify the new pick up day. Never once received any follow up! This company is terrible! Can't even speak to a supervisor!
Now they are telling me that there isn't anything that they can do to get this Pod out of my driveway. Stay away from this very poor customer service company.
All they do is lie to you! Their customer service reps will do nothing to help you!
- Concept of pods
- Dishonest company
- Take up hours of my time for there errors
- Fact they did not respond to our complaint
Preferred solution: Price reduction
Be wary of drivers and customer service
Poor service, bad company
- Cannot put a pod in the right place
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFind another storage company
- Having a container in driveway to pack ourselves
- Liers
- False promises of resolutions
Preferred solution: Let the company propose a solution
Please please please do not use pods,for moving.They are a big scam . everyone that has a. complaint needs to get in touch with your state attorneys general office,we as the voters put them in the cha
- Refusal to allow me to speak to a supervisor
- Business practices
- Failure to relay vital information
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUse uhaul
- Suck
Preferred solution: Full refund
HORRIBLE!
- No one has ever called me for any updates
- False promises of resolutions
- Customer service
Preferred solution: Our seller is about to lose all his personal property in your pod
Use Caution
Resolved: Rip-off
PODS contacted me and provided me with a full refund.
Fast forward to the week of pick up When i realize that I’m being charge for a month of service which is basically free money for PODS.
Contacted CSR live chat and Jessica told me there was nothing she could do even though it’s 2 days prior to pickup. So I called the customer service number and was told “yes I would be pissed too but what you want me to do”. They didn’t have a care in the world. My issue is the last empty PODS container is being picked up on my renewal date, meaning I will not have the container in my possession.
I also feel automatic renewal should be canceled prior to last pick up of empty PODS container. I AM PISSED OFF and I want this issue resolved!!!
- Having a container in driveway to pack ourselves
- Failure to relay vital information
- Scheduling issues
Preferred solution: Full refund
Over Charged for Monthly Rental
- Flexibility of delivery
- Communication
- Knowledge of pricing policies
- Customer service
Preferred solution: Full refund
STAY AWAY!!!!
Horrible Service
I am moving from Seattle to Madison and used a pod so that I would have time to look for a place to live without being rushed. The experience has been terrible every step of the way.
The emails that are sent to confirm your order have no actual details. You have to go to their website that most times when logging in will give too many redirects and won’t bring you to your account. The call operators (because everything must be done by calling, you cannot do anything directly yourself online) tell you the information that you want to hear but then proceed to put the information into their system incorrectly.
I was supposed to have my pod waiting for me at a Madison storage facility while I tried to find a place to live as I moved from Seattle. Two months after my pod left Seattle I find a place and expect to schedule my delivery within 3 days.
When I go to the website it actually connects me to my account and I see that my pod was never sent like I had discussed with the call service agent and it was still in Washington.
After talking to another call agent my pod is scheduled to leave Washington in four days and won’t be delivered to my new place for two weeks. Meaning I will have to live two weeks without any of my personal belongings in an empty house.
- We were able to pack the pods ourself
- False information lies
- Not providing the service as discussed
- Business practices
Preferred solution: Full refund
They are crooks
Money hungry liars with horrible customer service
- We were able to pack the pods ourself
- Unreliable information
- Dishonest company
- Does not have customers best interest in mind
Preferred solution: Price reduction
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