Rayana Adt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Irvine, California

I am 66 years old, I am the CEO of a real estate company and a nonprofit and numerous other businesses and I was trying to make a simple move and I have been hung up on, and verbally abused now by the

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Career informationI am in tears come down 66 years old and I have a severe case of PTSD I have hung up on four times I've been trying to do business with you for over 24 hours and I still haven't booked as people keep hanging up on me we keep getting
View full review

User's recommendation: I have no idea this point I’m too upset!

Dee C Nmh

Ripped me off 2K

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Came out to house said they could deliver POD due to size (why didn't an associate explain size restrictions) and left. We have been charged 2K and no-one will talk to us on chat, phone or email. We have a long driveway with gravel to the side of it, extending it. This was apparently to small... Run from this company.
View full review
Loss:
$2000
Cons:
  • Failure to resolve

Preferred solution: Full refund

Celeste R Tng

Poor Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The container that was supposed to be delivered yesterday by 5:30PM still isn't here. On hold for 3rd time. I was promised local manager would deliver himself if he had to.
View full review
Pros:
  • Call center people are nice
Cons:
  • No delivery as promised or updates on delivery

Preferred solution: Price reduction

User's recommendation: Do not use PODS. They are great on the phone but can't deliver, for real.

Alma B Xbc

Extremely poor customer service and damage to our home

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am a returning PODS customer. Three years ago we had a great experience moving from Massachusetts to Colorado- which is why I chose PODS again.

We had an attentive personal account manager that was available and responsive throughout the process.

This experience was VERY DIFFERENT.

1. It took 3-4 phone calls just to get the POD reserved- each time I got a different quote. Each time they had trouble with their internet/ system such that they could not process my CC and I would have to call back. Wasted about 4 hours just on the reservation and received over 15 automated emails with different quotes/ invoices and confusing information and they still said I had not paid for the reservation.

2.

Delivery was from 9-12. I called at 12:30- waited an hour on hold- was told the truck broke down (but no one called and I had movers on the lock waiting)- final delivery was after 4:00pm.

3.

During the delivery the driver damage the siding of the house in multiple locations. He took pictures and reported it.

Delivery was on July 6th.

In spite of multiple emails (Kim Harvey - customer service) and phone calls- NO ONE HAS RESPONDED or provided any compensation to the home damage.

The one good aspect of this experience was the professionalism of the driver that delivered our POD- but all the logistics and service around that experience has been really bad!

View full review
Loss:
$1500
Pros:
  • Idea of being able to pack myself
Cons:
  • No one has ever called me for any updates
  • Does not have customers best interest in mind
  • Knowledge of pricing policies

Preferred solution: Price reduction

User's recommendation: Use another company

Patti D Jfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged for a whole month because called 2 days after bill date.

I received half of a month refund after calling

several times to complain about being charged a whole month for not notifying

PODS to pick up our empty POD until 2 days after billing cycle, which was 2 days after they delivered it. I tried 4 times to call PODS to

ask them to pick up the container.

Each time

I waited on hold for up to an hour, It said any

changes could be made on- line but they cannot. I was told that when they tried to

leave a message for the RR PODS and there

was no answer and the mailbox was full.

You cannot get through to a person to help. I am asking for a full refund as I called 4 times to get the POD removed. I let them know we

are both disabled and my husband is Vet.

When I was transferred to AR Manager, he wouldn't give me the name or # or address of

someone higher up to contact.

I am requesting that my full refund be given

crediting my credit card for the charge for a whole month.

This is totally unfair. I

am surprised that a company would

act this way with no regard for their customers.

i

View full review
Loss:
$150

Preferred solution: Full refund

User's recommendation: Be careful of this company

Patricia D Jpf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It was the worst experience ever. I would not recommend this company to anyone!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
!!!Dead A mix up on everything, It's very hard to obtain a permit for the Pod never speak to same person
View full review
Loss:
$475

Preferred solution: Full refund

Pamela P Ztk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rescheduled again

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Apparently the PODS scheduling system does not account for service to areas that are a distance from a PODS storage facility. I was first able to schedule a delivery of my pods on a Friday (July 3) only to be informed late on July 2nd that PODS only delivers to my area (Granite Falls, NC) on Tuesdays and Thursdays, so I was rescheduled for July 8th, since July 6th was already booked.

Finally got my containers on July 8th, and had the first two of my 3 containers empty by the time the third one arrived. We asked the driver if he could take one of the empty pods back, and he said he was not supposed to but would for $50, which we paid him in cash, and he took one container. My account was never updated to show that one container was returned, and then on July 12th, someone in the Charlotte warehouse rescheduled my pickup from July 13 to July 15th, without calling me, because now they only do 4 deliveries per Tuesday/Thursday to Granite Falls, and my account was still showing that I have 3 containers. I am tired of being rescheduled against my will, and of the shady behavior I have encountered with this company.

Why are PODS reps even able to schedule deliveries to Granite Falls for days other than Tues/Thurs if they will only come here on those days? I

View full review
Loss:
$8550
Pros:
  • Stuff eventually came
Cons:
  • Does not have customers best interest in mind
  • Limited delivery days
  • Customer service will schedule you for days that are unavailable

Preferred solution: Full refund

User's recommendation: Do not use PODS!

Michael S Vuc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Will not delivery my full containers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I'm sure my experience is the same as everyone else, their promises are lies. I hope the following information helps: Corporate Principle - Kathryn Marinello Corporate Directors - Bruce Mitchell, Tom Martin, Aaron Parker Corporate office phone is (727)538-**** They must really treat their employees bad because everyone that works there is a jerk. The
View full review
Loss:
$1200
Cons:
  • Everything they do

Preferred solution: Deliver product or service ordered

User's recommendation: Stay as far away from PODS as you can. Run away

Maria H Cyw

Warning to others

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
When it's my error, I am willing to pay the consequences, but when their driver calls in sick, doesn't pick up on time, and then we are out of pocket for additional expenses living without the things that should have been delivered and not able to start new job, they should be on the hook. Customer "advocacy" won't return calls nor emails.
View full review
Loss:
$1200
Pros:
  • Some pods employees are exception
  • Some conscientious employees

Preferred solution: Price reduction

User's recommendation: Don't do it

Stacy S Csk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint/claim

I have been trying to resolve my claim and have been assigned Kim Harvey to help me resolve my incident #208**** She has not to date returned my calls so I would like to have a new representative to assist me, Thank you, Stacy Smith
View full review
Loss:
$2000

Preferred solution: Price reduction

Christine B Ymk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Have been trying to change dates for redelivery and final delivery of pod for over a month. Now being told I can hire movers and empty pod myself, or have it delivered three days AFTER I have requested delivery and pay an additional 225.00 OVER THE 5600.00 I'm already paying for this CONVINIENT service.
View full review
Loss:
$225
Cons:
  • False promises of resolutions
  • Refusal to allow me to speak to a supervisor
  • Not providing the service as discussed

Preferred solution: Deliver product or service ordered

Glen L Wtt

Missed three delivery datesw

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No delivery on day and window given. Spent over two hours with various customer service people and only one hand any knowledge of the process. Establishes a new delivery date. No delivery and someone in Jacksonville FL changed the delivery date without letting me know. Today Im here waiting for the pod to arrive and no pod. Customer service could not even get someone in the Jacksonville location to answer the phone again no delivery. Im at the point I am PISSED OFF
View full review
Loss:
$1000
Cons:
  • Cuustomer service

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away from this unprofessional and shoddy firm

Carol M Qza

Failure to deliver a POD

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We ordered a POD a month ago for my friend's move from Cheyenne, Wy to Florida. We were suppose to have a POD delivered yesterday the 16th of August. When it didn't show we called. They promised it would be delivered today the 17th. by 12:00MT. It never showed up. We called again and was kept on hold for 28mins. We NEVER got the POD.
View full review

Preferred solution: Let the company propose a solution

User's recommendation: Don't depend on PODS to show or even contact you.

Anonymous
map-marker Lenoir, North Carolina

Rescheduled AGAIN!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Using PODS for my cross country move has turned out to be a huge mistake. Apparently the PODS scheduling system does not account for service to areas that are a distance from a PODS storage facility.

I was first able to schedule a delivery of my pods on a Friday (July 3) only to be informed late on July 2nd that PODS only delivers to my area (Granite Falls, NC) on Tuesdays and Thursdays, so I was rescheduled for July 8th, since July 6th was already booked. Finally got my containers on July 8th, and had the first two of my 3 containers empty by the time the third one arrived. We asked the driver if he could take one of the empty pods back, and he said he was not supposed to but would for $50, which we paid him in cash, and he took one container. My account was never updated to show that one container was returned, and then on July 12th, someone in the Charlotte warehouse rescheduled my pickup from July 13 to July 15t, without calling me, because now they only do 4 deliveries per Tuesday/Thursday to Granite Falls, and my account was still showing that I have 3 containers.

I am tired of being rescheduled against my will, and of the shady behavior I have encountered with this company. I get apologies, but at this point apologies are worthless to me. Why are PODS reps even able to schedule deliveries to Granite Falls for days other than Tues/Thurs if they will only come here on those days? I have spent hours sitting on hold and talking to people trying to get these scheduling issues straightened out, and every person I have talked to is unaware of the delivery day restriction until they do a bunch of checking and research.

This is not fair to the customer or the PODS reps who are trying to help customers.

Why do you have such terrible communication within the company??? I REFUSE to pay any additional storage or any other kind of fee for that matter as a result of the gross incompetence that has occurred with my account.

View full review

User's recommendation: Don't use PODS

Patricia B Iei

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Upset

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Had a problem with Stephanie on a chat about an order for a delivery order # 270****. I realize due to covid-19 a lot of businesses have scaled back and are doing their best, but the customer is the one suffering from lack of experienced personnel and the cost does not go down; it stays the same or goes up. I have used PODS in the past and was very pleased with everything, but this time today was my 3rd experience with the company that was a total nightmare from the beginning to this day. I could have gone totally with a different Co. but I chose PODS because of my 1st experience. Patricia Baptiste customer # 13767**** 214 552 ****
View full review
Pros:
  • First time was issues
Cons:
  • This time has be vey disappointing

Preferred solution: Be able to speak to someone if you have questions especially when the website is showing the incorrect infon

User's recommendation: Be ware not getting to speak to anyone, on hold the after 15 mins then dead air

  • 1
  • ...
  • 9
  • 10
  • 11
  • 12
  • 13
  • ...
  • 33