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1.3 Based on 27 reviews
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  • Customers like
    • Idea of being able to pack myself 2
    • I guess some of our stuff arrived 1
    • One customer service rep 1
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    • Customer service 8
    • Business practices 6
    • Reliability 4
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The most incompetent and inefficient customer service I have ever encountered. Every time you call, and trust me you will have to call, you have to wait on hold for 1/2 hour minimum and 99% of the time they cannot or will not resolve your problem. The delivery of your empty container will come on time because they want to start the "monthly billing cycles" but trust me that is the only thing that will be timely with PODS thereafter. They... Read more

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They are completely inept they have no clue on the where a bouts of their drivers. They can't tell when they will show up. They don't reach out to you. Do your self a big favor. Do not use their service. I took time off and hired help. And they the pod did not show up. They don't call you and they don't care. Call center is real good at taking down your credit card information but beyond that. A real pain Read more

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Pods Customer Care Review from Allston, Massachusetts
1 of 4

I cannot believe what an ABSOLUTELY TERRIBLE company this is!!!!! I guess if everything goes well you get a nice container and you use it and then they remove it. For me it didn't go that way. Got my two PODS delivered on Monday 8/8, completely outside of the windows they provided. Gave 7-10am and 4-7pm. Both delivered at 2:00 and 3:00. On top of that they put them in the wrong spots (way different than the detailed instructions provided... Read more

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Pods - Ripped 2 Electric Meters off house and taking over a week to do anything for me!!!  Absolutely don't care
1 of 3

I cannot believe what an ABSOLUTELY TERRIBLE company this is!!!!! I guess if everything goes well you get a nice container and you use it and then they remove it. For me it didn't go that way. Got my two PODS delivered on Monday 8/8, completely outside of the windows they provided. Gave 7-10am and 4-7pm. Both delivered at 2:00 and 3:00. On top of that they put them in the wrong spots (way different than the detailed instructions provided... Read more

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This company is a nightmare. I used them to move from SWFL to WV. Pick up and delivery was 5 days. The evening before the delivery I was left a message that they had to reschedule delivery another 3 days due to the trucks getting permits to go through VA. The eveing prior to Aug 11th delivery, I was told there were unforseen circumstances at the warehouse 60 miles away from the delivery site and would need to be rescheduled another 5 days. I... Read more

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I have been dealing with PODS from March 2016 to now, August 2016 and wish I had listened to online reviews. They are horrible. Their website is horrible. Their customer service is horrible. Their billing is horrible. I would never recommend them and will never use them again. Frankly, I am surprised they are still in business. I ordered my first pod in March. Because my house was listing for sale, then sold, then we moved, etc, I needed to... Read more

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I would HIGHLY encourage ANYONE that is going to be needing moving to under NO circumstances to use this company for your moving needs, as we are currently experiencing the worst moving nightmare ever. We purchased a home back in June and after reading the reviews we felt PODS would be our best option as once you can load it at your convenience. The way the company works is they charge you an initial POD monthly fee, ours was $274.64, this fee... Read more

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PODS has really fallen down on customer service. I scheduled delivery online (as instructed) of my 3 PODS to my new house 90 minutes from my old house, only to be told on Friday, the day before they were supposed to be delivered, that it had to be scheduled differently due to it being a long distance move. When I rescheduled it by phone late on Friday afternoon for NEXT Saturday as I was leaving town, I thought everything was ok. This morning at... Read more

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  • From mobile
  • Jul 09
  • #879679

This is the worst service ever didn't pick up my pod on the time they said they would charge me for an extra month because they couldn't pick up my pod on the day I asked them I would never in a life request anybody to them or use this service if you want to work with pods be ready to be ripped off

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Worst costumer service I've ever experienced. With moving and just about anything in life, things will likely go wrong. If you decide to be a PODS costumer, pray that nothing goes wrong with your order because they will not work with you to reasonably resolve the issue and will treat you like you are the problem. I had two major issues with my PODS order, neither of which PODS would work with me to solve. Both led to me filing a complaint with... Read more

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